Parlays are a popular way to combine multiple selections into a single bet, but they can be frustrating when the platform will not accept the slip. This article explains the concrete reasons DraftKings may block a parlay and gives a practical, five-step troubleshooting flow you can follow immediately. The guidance is rooted in DraftKings’ public rules and support materials and focuses on the most common, actionable causes such as identity verification, location checks, operator rules about market combinations, and wager or payout limits. Follow the checklist and examples below to resolve most problems before contacting support.

Most parlay blocks are caused by verification, location, rule conflicts, or payout limits applied at submission.

Removing a promotion or lowering your stake are quick tests that often reveal the cause of a blocked parlay.

Capture screenshots, timestamps, and device info to speed up resolution when you contact support.

Why your parlay might be blocked on DraftKings: a quick answer

One-paragraph summary

If a parlay will not submit on DraftKings it usually comes down to a few enforceable checks applied at checkout: account identity verification, location permissions and state eligibility, sportsbook rule constraints such as correlated market or Same Game Parlay restrictions, and operator wager or payout limits. These baseline controls are part of DraftKings Sportsbook House Rules and are enforced at submission time, which is why a slip that looked valid while building can be blocked on checkout DraftKings Sportsbook House Rules.

Immediate checks to run include confirming your account is verified, verifying that Location Services are enabled and that you are physically in an approved jurisdiction, making sure no correlated or disallowed market combinations are in the slip, and checking that your stake does not exceed wager or payout caps.

Immediate checks to run

Run these four quick checks before deeper troubleshooting: verify account KYC, confirm device location permissions, scan the slip for Same Game Parlay or correlated conflicts, and test a smaller stake or remove promos to see if a limit is the trigger.

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Run the five-step troubleshooting flow below to resolve most parlay submission problems before opening a support ticket.

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Practical 5-step troubleshooting flow to fix a parlay problem

Step 1: Verify identity and age

Close up smartphone showing DraftKings bet slip with a highlighted error message on a clean dark Funded Plays background how to make a parlay on draftkings

DraftKings requires identity verification and age confirmation before allowing wagers; unverified accounts will be prevented from submitting parlays until KYC checks complete Why do I need to verify my identity?.

What to do: open account settings, check verification status, and follow the prompts to upload documents or confirm details. After you reupload, allow time for the operator to process the files and refresh the app before trying again.

Step 2: Confirm location and device settings

Location Services must be enabled and the app must detect you in an approved state; if location verification fails or you are out of a permitted jurisdiction, DraftKings will block the parlay submission Why do I need to enable Location Services?. See DraftKings support article on location detection Why can't DraftKings detect my location?.

What to do: enable precise location in device settings, allow the DraftKings app to access your location while in use, and use the app's built-in location test if available. If you are traveling, wait until you are back in an eligible state or pause attempts until your location meets the operator rules.

Step 3: Check House Rules and SGP constraints

Some market combinations are disallowed by sportsbook rules, and Same Game Parlay logic prevents combining conflicting in-game markets; these rule constraints often cause a parlay to be rejected at checkout Same Game Parlay Rules. See the DraftKings support page on Same Game Parlays What is a Same Game Parlay (SGP) bet?.

What to do: scan each leg for correlated outcomes (for example, opposing outcomes that reference the same underlying stat) and for SGP conflicts in the same event. Remove or replace a conflicting leg, refresh the market, and rebuild the slip before resubmitting.

Step 4: Review wager and payout caps

If your stake or potential payout exceeds operator limits the bet can be declined or adjusted; DraftKings enforces wager limits and maximum payouts at submission, which can result in a reduced stake or refusal to accept the parlay Wager Limits and Maximum Payouts.

What to do: try a lower stake, split the slip into smaller parlays, or remove high-odds legs to lower the potential payout. If the platform suggests a reduced stake, follow the prompt or contact support if the suggested adjustment seems incorrect.

Step 5: Validate promo terms or remove offer

Applied promotions or bonuses may require minimum odds, eligible markets, or a minimum number of legs; if your slip does not meet those terms the parlay may be blocked when the promo is active Promotional Terms and Conditions.

What to do: remove the promo from the bet slip and test submission. If the slip submits without the offer, review the promotion terms and rebuild the parlay to the offer's specification before reapplying the bonus.

Identity verification and why unverified accounts cannot place parlays

What DraftKings verifies

Operators perform KYC and age checks to comply with regulatory requirements; these checks prevent account holders who have not completed identity verification from placing wagers until the process is complete Why do I need to verify my identity?.

Why can't I make a parlay on DraftKings?

Most parlay submission failures are due to identity verification, location checks, sportsbook rule conflicts such as correlated markets or Same Game Parlay restrictions, operator wager or payout limits, or the application of a promotion that the slip does not meet.

How to check verification status

Open your account profile or settings page and look for a verification or identity status indicator. If a document upload or manual review is pending the app typically shows a status message or next-step instructions.

Common verification errors and fixes

If an upload fails, check that the document images are clear, that names match the account, and that expiry dates are visible. Reupload the file, confirm the personal details typed into the form, and allow processing time. If status does not update after a reasonable interval, contact identity support with the case details and any confirmation messages you received.

Location services and state eligibility: why being out of state or disabled location blocks a parlay

How DraftKings checks location

DraftKings uses device location and IP checks to confirm that the user is physically located in an approved jurisdiction before accepting a wager; failure of those checks results in blocked submissions Why do I need to enable Location Services?. For details on location data and collection see DraftKings legal page privacy policy.

How to enable and test Location Services

On mobile, open device settings, enable precise location for the DraftKings app, and confirm location permission is set to allow while using the app. Restart the app and use any in-app location test. On desktop, ensure your browser permits location access and refresh the page before trying to submit a parlay.

Minimalist vector infographic showing a five step troubleshooting flow for betting accounts with icons for verification location rules limits and promos how to make a parlay on draftkings

What to do if you are in an unsupported jurisdiction

If you are traveling or temporarily outside an eligible state, do not attempt to bypass checks. Wait until you are back in a permitted jurisdiction or pause betting activity until location verification is satisfied.

House Rules and Same Game Parlay constraints that commonly block parlays

Correlated market restrictions

Sportsbooks disallow correlated markets that would create conflicting or redundant outcomes in the same parlay; these correlated restrictions protect the integrity of combinations and are enforced at checkout Sportsbook House Rules.

Same Game Parlay allowed and disallowed combinations

Same Game Parlay rules list which in-game markets can be combined and which cannot; pairing disallowed in-game markets inside a single event often causes SGP construction to fail Same Game Parlay Rules.

Funded Plays Challenges

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Event leg limits per parlay

Operators set leg limits per event and per parlay so exceeding those limits will prevent checkout. If you routinely build large multi-leg slips, verify each leg against event limits and consider splitting into separate parlays when needed.

Wager limits, maximum payouts and how they affect a parlay at submission

What wager limits and payout caps are

Wager limits and maximum payouts are operator controls that cap how much can be risked or paid on a single bet; DraftKings applies these checks during submission and may decline or reduce a stake if limits are hit Wager Limits and Maximum Payouts.

How DraftKings applies reductions or declines

If a stake exceeds the allowed limit the platform may present an option to accept a reduced stake or it may refuse the bet. Follow any on-screen guidance and retest with a lower amount if needed.

Checking your stake against limits

To test whether limits are the issue, try placing the same parlay with a smaller stake or remove the highest-odds legs to reduce the potential payout. If the smaller test goes through, limits were likely the cause and you can rebuild accordingly.

Promotions and bonus terms that can make a parlay ineligible

Common promo term traps

Promotional offers often require eligible markets, minimum odds, or a minimum number of legs; if your slip does not comply the bet will be blocked when the promo is applied Promotional Terms and Conditions.

How minimum odds or leg counts affect eligibility

A promotion may require each leg to meet a minimum odds threshold or may specify that only certain markets count toward the offer, which can make a seemingly valid parlay ineligible if you do not meet the conditions.

What to do if a promo blocks checkout

First, remove the promotion from the bet slip and attempt submission without it. If the parlay submits normally, review the promo terms and rebuild the slip to comply before reapplying the offer.

Test the bet slip with and without the promotion applied

Remove promo option
Rebuild slip
Try smaller stake

Use in-app remove option

Live markets and suspended legs: why a previously valid parlay can fail mid-build

How in-play suspensions affect existing slips

Live markets change rapidly, and suspended or voided markets invalidate any affected leg in your slip; a previously valid parlay can fail at checkout if one or more legs become unavailable during or after construction Same Game Parlay Rules.

Refreshing markets and rebuilding the slip

Always refresh market pages and the bet slip before checkout when you are using live markets. If a leg shows as suspended or its odds have changed, replace it and rebuild rather than attempting to submit the stale selection.

Signs a leg is no longer available

Look for explicit suspension or void messages next to the leg, a sudden change to zero or placeholder odds, or an error when you try to select the market again. Those indicators mean you must replace the leg before attempting submission.

How to collect evidence and the right info to send DraftKings support

What screenshots and timestamps to capture

Capture a full screenshot of the bet slip, individual market pages for each leg, any visible error messages at checkout, and the promotional terms if the offer is involved. Include timestamps visible on your device or noted in the support message.

Which app and device details to include

Include your app version, device OS and model, whether you used mobile app or browser, and whether Location Services were enabled when the error occurred. That diagnostic detail helps support reproduce the environment where the issue happened.

How to describe the problem clearly

Provide a concise step sequence: the legs you selected, the stake, any applied promotion, the time of the attempt, and the exact error text or behavior. Attach screenshots and request confirmation of whether a rule or limit caused the block. See our guide on how Funded Plays evaluations work how Funded Plays evaluations work.

Common mistakes that cause parlay submissions to fail

Mixing restricted markets

Combining correlated or otherwise restricted markets in the same parlay is a frequent cause of failure; check for correlated outcomes or single-event conflicts before checkout Sportsbook House Rules.

Forgetting to enable Location Services

Location failures are common: a disabled or imprecise Location Service setting will result in blocked submissions. Confirm device permissions and test again rather than rebuilding a complicated slip while location is off Why do I need to enable Location Services?.

Applying a promo that disqualifies the slip

Applying a bonus without checking its terms can instantly make a slip ineligible. Test the slip without the promotion to isolate whether an offer is the blocker and then rebuild to meet the promo requirements if you wish to use the offer Promotional Terms and Conditions.

Concrete examples: five scenarios and how to resolve each

Scenario 1: identity check blocks submission

Scenario: You build a multi-leg parlay but get a message that verification is required. Fix: open account settings, confirm what documents are needed, upload a clear copy, wait for processing, refresh the app, and retry the parlay once verified Why do I need to verify my identity?.

Rebuild tip: after verification completes, refresh markets and the slip before submitting to ensure odds are current.

Scenario 2: out-of-state location

Scenario: The app reports you are outside an eligible jurisdiction when you try to place a parlay. Fix: confirm device location settings and app permissions, and if you are traveling pause wagers until you are back in an approved state Why do I need to enable Location Services?.

Rebuild tip: once back in an eligible location, refresh the app and rebuild the slip to avoid stale odds.

Scenario 3: SGP conflict inside one event

Scenario: A Same Game Parlay in a single game fails because two in-game markets are incompatible. Fix: remove the conflicting leg or split the selections into separate parlays so that no disallowed in-game pairings exist Same Game Parlay Rules.

Rebuild tip: check SGP rules for allowed combinations and test smaller SGPs to confirm eligibility before adding more legs.

Scenario 4: payout cap triggers stake reduction

Scenario: The slip is declined or the platform suggests a lower stake because the potential payout exceeds a cap. Fix: reduce the stake or remove the highest-odds leg and resubmit; if the suggested reduction seems wrong gather screenshots and contact support Wager Limits and Maximum Payouts.

Rebuild tip: split a large parlay into two smaller parlays to distribute risk and stay under per-bet limits.

Scenario 5: promo terms prevent checkout

Scenario: A promotional boost or bonus prevents the parlay from submitting. Fix: remove the promotion and attempt submission; if the slip goes through without it, review the offer terms and rebuild the parlay to meet minimum odds or leg requirements before reapplying the promotion Promotional Terms and Conditions.

Rebuild tip: keep a checklist of promo conditions so you can construct eligible slips quickly.

Quick checklist to try before you contact support

5 things to check in under five minutes

Verify account KYC status, confirm Location Services and state eligibility, scan the slip for correlated or SGP conflicts, test a smaller stake to rule out limits, and remove any applied promotions to test eligibility.

What to include when opening a ticket

Attach full screenshots of the bet slip and market pages, include timestamps and device details, describe the exact steps you took, and list the troubleshooting actions you already tried. A clear, concise support message speeds diagnosis and avoids back-and-forth.

What happens when a leg is voided or settled early

How voided legs affect parlay payouts

When a leg is voided or suspended, the parlay may be recalculated according to House Rules rather than fully refunded; in practice a voided leg is often removed and the parlay payout adjusted to reflect the remaining legs Sportsbook House Rules.

Partial settlement rules

Partial settlement can occur when some legs are settled before others; expect the operator to apply the published settlement rules and to post account updates once results are final.

When to expect updates in your account

Account notifications and balance changes typically appear after event settlement or once the operator processes a suspension; if a settlement seems delayed capture screenshots and contact support with timestamps for faster follow-up.

Conclusion: final steps and a reminder about responsible play

Start with the five-step troubleshooting flow: verify identity, confirm location, check rule conflicts, test stake against limits, and validate promotions. For related guides visit the Funded Plays homepage Funded Plays.

Remember that operator rules and state regulations are enforced for compliance and safety. Do not try to bypass those controls; instead rebuild slips carefully and read promo terms before applying offers to reduce the chance of a blocked parlay. For related articles see the Funded Plays blog Funded Plays blog.

Why does DraftKings reject my parlay at checkout?

Common causes are missing identity verification, failed location checks, correlated or SGP rule conflicts, wager or payout limits, or applied promotions that do not meet the offer terms.

How can I test whether a promotion is blocking my parlay?

Remove the promotion from your bet slip and attempt submission; if it succeeds, review the promo terms and rebuild the slip to comply before reapplying the offer.

What information should I send to DraftKings support?

Include full screenshots of the bet slip and each leg, any error messages, timestamps, device OS and app version, and a short list of troubleshooting steps you already tried.

If your checks do not resolve the issue, gather the suggested evidence and contact DraftKings support with the details. Clear documentation of what you tried and when will help the operator diagnose the block faster. Finally, treat operator and regulatory checks as protective rules rather than technical errors. Build slips carefully, read promotional terms, and use the troubleshooting flow here to reduce failed submissions.