If you are trying to place an in-play wager and FanDuel will not accept it, the cause is usually one of three things: a location verification failure, an account-level restriction, or a market-level suspension. This guide walks through each possibility with clear steps and the diagnostics to gather so you can restore access or give support what they need to help. The focus here is practical: you will find short explanations of how live markets work, the most likely reasons a live bet is blocked, and a prioritized checklist that resolves common problems in minutes. If you prefer to work methodically, follow the quick triage first, then the account checks, then the diagnostics and support escalation steps.

Live markets can be paused by the operator for pricing updates or integrity checks during play.

Precise geolocation and completed identity verification are required before any sportsbook will accept a wager.

Quick fixes like disabling VPNs, updating the app, and re-running the location check resolve most live-bet blocks.

What fanduel live betting means and how in-play markets work

Live betting, also called in-play betting, lets you place wagers after an event has started using continuously updated markets and prices; the same match can have many rapid price changes as play unfolds. Fans and bettors use live markets to respond to on-field events, but those markets rely on fast data and continuous pricing, which makes them more dynamic than pre-game markets.

Because prices and availability update in seconds, operators may pause or suspend a market during an event to refresh prices, check data feeds, or run integrity checks. FanDuel’s house rules explicitly allow markets to be suspended or closed at the operator’s discretion during live events, which is why you may see a brief block on placing in-play bets Sportsbook House Rules.

Example: if a late-game turnover changes win probability dramatically, the operator may suspend betting on that specific market for a short time while odds are re-priced. That temporary pause prevents stale prices and protects both the operator and customers from unfair fills.

In-play markets depend on external data feeds and pricing engines that refresh at set intervals; if a feed lags or an integrity check flags an anomaly, markets are more likely to be paused compared to pre-game markets where prices are relatively stable.

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If you want a clear checklist to follow the next time a live market blocks wagers, follow the step-by-step guide below to diagnose location, account, market, and device issues.

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Definition of live betting and in-play markets

Live or in-play betting is any wager placed after the official start of an event, with odds and available markets updating continuously as the game progresses. Simple examples include betting the next team to score, the outcome of the next play, or updated moneyline prices during a game.

These markets exist to reflect immediate game state and therefore require precise, up-to-date data and rapid price adjustments.

Mobile app location check result with GPS icon and success indicator in a dark Funded Plays interface for fanduel live betting

These markets exist to reflect immediate game state and therefore require precise, up-to-date data and rapid price adjustments.

How markets are priced and when they can be suspended

Markets are priced by models fed with real-time game data and external feeds. When data is delayed or inconsistent, or when a model requires re-calibration, an operator can suspend a market while the issue is resolved to avoid incorrect pricing Why is a market 'Suspended'.

Suspensions are typically temporary and focused on a market or subset of markets rather than across all products, though broader pauses can happen for major feed failures.

Why FanDuel may block your live bets: required checks and legal basics

Before accepting any wager, U.S. sportsbooks must verify a user’s identity and confirm they are physically located in a permitted jurisdiction; if those checks do not complete, FanDuel will block wagering until verification succeeds. This verification requirement applies equally to live and pre-game bets because state regulators require these controls Sportsbook: App & wagering troubleshooting.

Operators also have obligations for market integrity and risk management; these responsibilities let FanDuel pause markets, refuse specific wagers, or apply account-level controls to limit exposure and comply with regulatory mandates Sportsbook House Rules.

Regulatory KYC and location basics

Know-your-customer checks confirm identity details such as name and date of birth and must be completed before a customer can wager. Equally important is a precise location check that shows the bettor is physically within an approved state at the time of the wager.

When either of these elements is incomplete or fails, the sportsbook must block bets until the issue is resolved by the customer or verified by support.

Operator risk and market integrity obligations

Even with identity and location confirmed, operators can impose risk limits, maximum payout caps, and other controls that affect in-play betting availability. These controls exist to prevent outsized exposures on fast-moving live markets and to protect market integrity Responsible Gaming Tools.

If a specific live wager would exceed a limit or appears unusually risky, the platform can decline or cap the wager even when everything else is in order.

Location checks and geolocation issues that stop in-play wagers

State regulators mandate precise physical location verification before a sportsbook may accept a wager. Location checks typically use a geolocation provider and device permissions to confirm your physical coordinates in real time; if that check fails, wagering must be denied Troubleshooting Guide: Player Location Check. For general tips FanDuel publishes a geo help page that may also be useful FanDuel geo tips.

Common causes of failed geolocation include disabled device location services, active VPNs, captive portal Wi-Fi networks, firewall or privacy settings, or intermittent cellular coverage. Any of those can make a geolocation provider return an uncertain result, which forces the sportsbook to block bets.

Why won't FanDuel let me place live bets?

FanDuel blocks live bets when required checks fail or when markets are suspended; common causes include failed geolocation, incomplete account verification, operator risk limits, and temporary market suspensions. Follow a prioritized checklist of device, account, and market checks and collect diagnostics before contacting support.

If you see a location error, the immediate next step is to re-run the in-app location check and confirm device permissions and network type before trying another wager.

How geolocation works on mobile and desktop

On mobile devices, geolocation typically uses GPS, Wi-Fi triangulation, and carrier data; on desktops, it may rely on IP plus browser location services. GeoComply-style providers combine those inputs to deliver a precise location for compliance reasons.

If a provider cannot reach a reliable location, the sportsbook receives an ambiguous result and must prevent wagers until the player resolves the condition.

Common location failures and why they matter

VPN use masks IP addresses and routes traffic through remote servers, making it impossible to verify a bettor’s actual physical location. That alone is usually sufficient for a sportsbook to reject a wager until the VPN is disabled.

Public Wi-Fi with captive portals also disrupts geolocation because the initial network login step can block the location probe until the network session is authenticated, causing a temporary denial of wagering.

Account-level reasons FanDuel might stop live betting on your account

Incomplete identity verification, often called KYC, is a common reason the platform will block live wagers. If you have not finished the verification flow or if documents are pending review, FanDuel will prevent bets until KYC is complete.

Responsible gaming settings can also restrict wagering. Timeouts, self-exclusion, deposit limits, and maximum wager settings apply to live betting as well as pre-game products, and activating these tools will stop or cap your ability to place in-play wagers Responsible Gaming Tools. For additional reading on account controls see our blog Funded Plays blog.

Identity verification and incomplete KYC

Check your account verification page for any outstanding document requests or identity prompts. Completing KYC usually restores full access once the platform confirms the information.

If verification was recently submitted and you still see blocks, support may need the submission timestamp and any confirmation emails to speed review.

Responsible gaming tools and account timeouts

Open your responsible gaming or account settings to confirm there are no active timeouts, self-exclusion controls, or per-wager limits that would block live activity. These tools are intentionally powerful and will stop wagers until the configured restriction expires or is removed.

If a restriction was set in error, contact support with the account details and the time the restriction was applied so they can advise on next steps.

Market status and operator controls during live events

When a market is shown as 'suspended' or 'closed', this is often a market-level event rather than an account or device issue. FanDuel’s house rules permit suspending markets during events for pricing updates, delayed data, or integrity checks Sportsbook House Rules.

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A suspended market temporarily prevents bets to avoid accepting wagers at stale or incorrect prices. In many cases the suspension lasts only while pricing updates are applied or until a data feed is validated.

Minimalist 2D vector checklist with four icons for disable VPN update app clear cache and location check for fanduel live betting troubleshooting

'Suspended' usually means the market exists but is temporarily unavailable. 'Closed' indicates the operator has ended betting for that market, often because the outcome is effectively decided or the market has reached a pre-set closure window.

Just because a market is suspended does not mean your account is blocked overall. You can often place wagers in other active markets while one market is paused.

Markets typically reopen after the pricing engine refreshes or after integrity checks complete. Reopening times vary with the nature of the issue; brief suspensions can be a few seconds, while feed or integrity problems may take longer to resolve Why is a market 'Suspended'.

Technical issues that commonly prevent live bets and quick fixes

Many live-bet failures have simple fixes: an outdated app, stale cache or cookies, or a weak network connection can interfere with submission or location checks. FanDuel help resources often suggest updating the app and clearing cached data as a first step Sportsbook: App & wagering troubleshooting (see FanDuel Location Troubleshooting Tips).

Privacy tools such as VPNs, firewall rules, and aggressive ad-blockers can block the geolocation provider or the app's ability to reach pricing servers, producing errors that look like account or market problems but are actually local to your device.

App updates, cache, and cookies

Update the app from the official store to ensure you are running a supported version. Clearing app cache and data can remove corrupted state that interferes with live market calls or location probes.

After clearing cache, restart the device and run the app's built-in location check before attempting another live wager.

Network problems, VPNs, and device permissions

Switch from public Wi-Fi to mobile data or a private home network to see if the issue resolves. Disable any VPN or privacy proxy during troubleshooting since these often prevent accurate geolocation results.

Confirm location permissions for the app in device settings and that the browser or app can access precise location data when requested.

A step-by-step checklist to regain live betting access

Immediate 5-minute triage: 1) Confirm device location services are enabled for the app. 2) Disable any VPN or proxy. 3) Update the app to the latest version. 4) Clear app cache and restart the device. 5) Run the in-app location check and try a low-value market to test. These quick steps resolve many problems. For a more detailed checklist see this walkthrough checklist.

If quick steps fail, move to account checks: confirm KYC is complete, review responsible gaming settings, and verify there are no active account limits or holds. Also check whether the specific market is suspended for all users before spending time on advanced troubleshooting Sportsbook: App & wagering troubleshooting.

Run a short in-app diagnostic to verify location and app state

Run location check
Clear app cache
Restart app

Complete these steps before contacting support

Immediate steps to try in 5 minutes

Work down the prioritized list from easiest to most invasive. For example, disable VPN first, then check location permissions, then update the app, then clear cache. Each step removes a common cause in order of likelihood and effort.

If any step restores betting, note what you changed so you can repeat it next time or provide clear information to support.

If those fail: account and regulator checks

If device troubleshooting does not help, confirm account verification status and look for active responsible gaming settings. If you are physically outside a permitted jurisdiction, wagering must remain blocked until you return to a permitted location.

When account and location both appear correct, consider whether a market suspension is in effect or whether operator risk controls are limiting your wager amount.

Tools and diagnostics to gather before contacting FanDuel support

Official guidance recommends capturing error messages, re-running a location check, and providing device and OS details when contacting support; collecting these details reduces back-and-forth and speeds resolution Sportsbook: App & wagering troubleshooting. For additional reading on diagnostics see Funded Plays.

Gather the app version, operating system version, exact error text, the time and timezone when the error occurred, the network type used, and screenshots showing any 'suspended' indicators or error dialogs.

What screenshots and logs to collect

Take clear screenshots of the error, of your app settings page showing account status, and of the in-app location check results. If the app supplies a location or diagnostic log, note how to export or reference it in your support message.

Keep timestamps for each capture to help support correlate events with server logs and market status during the incident.

How to run an in-app location check

Most sportsbook apps include a location check or diagnostic tool in settings; run that tool, capture the result screen, and record whether the app reports precise, coarse, or failed location. If a third-party provider reports a failure, note its exact wording for support.

Providing these details reduces the time support needs to reproduce the problem and can lead to a faster resolution.

How state rules and restricted markets change in-play availability

State regulators can limit access to particular in-play markets, which causes availability differences across jurisdictions even when your account and device are functioning properly. These rules are set by regulators and enforced by the operator as part of compliance responsibilities Internet and Mobile Gaming Geolocation FAQs.

Common examples include restrictions on some college props or certain player-specific markets in jurisdictions that prohibit those markets; these limitations are legal constraints rather than technical errors.

Examples of jurisdictional restrictions

Some states limit wagering on certain college events or specific player props; if a market is restricted in your state, it will appear unavailable to you while remaining available to bettors in other states where it is permitted.

When a market is unavailable, check the market description and any in-app notes for jurisdictional restrictions before assuming a device or account problem.

Why some college or prop markets are blocked

Regulators may view certain markets as raising integrity or participant eligibility concerns, which leads them to restrict those markets in specific jurisdictions. Operators must implement these restrictions to remain compliant.

If you believe a market should be available in your jurisdiction but is not, document the market details and contact support with timestamps and screenshots for clarification.

Common error messages when live betting is blocked and what they usually mean

Location-related messages such as 'Unable to verify your location' typically mean the geolocation provider returned an uncertain result; the usual fixes are enabling device location, disabling VPN, or switching networks.

Account-related messages like 'Account verification required' or 'Wager limit exceeded' point to KYC or responsible gaming controls and should be addressed by checking the verification page or limits page in your account.

Location error messages

When you see a message about location verification failing, run the in-app location check, confirm device permissions, and ensure no VPN or proxy is active. If the message persists, record the exact wording and time for support.

These messages are usually not solved by account changes and are best addressed by fixing device or network configuration first.

Account restriction messages

Messages indicating verification holds or active self-exclusion are account issues; open your account settings to see the restriction details and follow the prompts to resolve or contact support if you need help.

If an account restriction appears in error, provide proof of identity or the submission timestamp to support to accelerate review.

How to collect diagnostics and escalate if the problem persists

Prepare a concise diagnostics packet before contacting support: include app and OS version, network type, exact error text, in-app location check results, and screenshots or short screen recordings showing the problem and timestamps. Support guidance highlights that these items speed troubleshooting Sportsbook: App & wagering troubleshooting.

Send a clear, numbered summary at the top of your support message stating what you tried and the precise times errors occurred, then attach the collected diagnostics to reduce back-and-forth.

What to send to support

Include the app version, OS version, device model, network type, whether a VPN was active, the exact error wording, and screenshots of the error and any relevant account pages. If you ran a location check, attach that result as well.

Support can escalate cases faster when they receive exact timestamps around major events or when multiple customers report the same market issue during a high-profile game.

When to ask for expedited review

Request expedited review when live-betting functionality is failing for major events, when you have confirmed account and device settings are correct, and when you can provide clear diagnostics that show a recurring failure across attempts.

Be concise, polite, and include the diagnostic packet to give support what they need to act quickly.

When operator risk limits and max payout rules block specific live bets

Operator risk controls limit exposure on fast-moving in-play markets; these controls can refuse or cap a wager if it would create outsized liability for the operator or exceed per-wager limits Sportsbook House Rules.

Max payout rules and stake limits sometimes apply differently to in-play markets versus pre-game markets because prices can shift quickly and the operator must hedge or manage exposure in real time.

How risk limits are applied to live markets

Risk checks run at the time of bet submission and can reject a wager if exposure would exceed configured thresholds. Reducing the stake or splitting the wager into smaller pieces often resolves the issue for customers who are otherwise eligible to bet.

If you believe a limit is applied incorrectly to your account, contact support and request clarification rather than repeatedly attempting large wagers that may trigger additional risk flags.

What to do if a high-value live wager is refused

Try reducing the stake size or placing a different market type with lower exposure. If those options are not acceptable, gather diagnostics and ask support to explain account-specific limits and how they apply to in-play markets.

Keep expectations realistic: operators are unlikely to change risk rules for a single request, but they can explain how limits are applied and whether your account can place smaller or alternative wagers.

Practical scenarios: example problems and step-by-step resolutions

Scenario 1, location check failure before kickoff: you open the app, see a location error, and cannot place pre-game or live bets. Steps: disable VPN, enable precise location in device settings, switch from public Wi-Fi to mobile data, run the in-app location check, and try a small wager once the check shows success. If it still fails, capture screenshots and contact support with diagnostics Troubleshooting Guide: Player Location Check.

Scenario 2, market suspended during live action: a market shows 'suspended' after a late-game event. Steps: check whether the suspension is market-wide, try a different market to confirm account is active, wait briefly for pricing updates, and if the market remains suspended longer than expected, capture screenshots and timestamps and contact support with those details Why is a market 'Suspended'.

For both scenarios, gathering diagnostics and following the prioritized checklist reduces resolution time and clarifies whether the issue is device, account, market, or regulatory in nature.

Mistakes to avoid when troubleshooting live bet blocks

Do not create additional accounts to get around a block. Multiple accounts can trigger further risk controls or compliance flags and slow resolution.

Avoid repeatedly attempting the same wager during a market suspension as repeated attempts can add noise to logs and complicate support analysis.

What not to try first

Do not immediately open a support ticket without first running the quick technical checklist; many common issues resolve in minutes and documenting your attempts helps support act faster if escalation is needed.

Also do not rely on public Wi-Fi or VPNs while troubleshooting geolocation problems; these commonly make the problem worse.

Why some fixes make things worse

Using aggressive privacy settings or third-party location spoofing tools can permanently block the geolocation provider from returning accurate results until those tools are removed and the device is reset.

Be cautious and follow the recommended steps in order to avoid introducing new variables during troubleshooting.

Quick summary and next steps for restoring live betting

Most live-bet blocks come down to one of three causes: location verification, account verification or limits, and market-level suspensions. Prioritize simple device fixes first, then confirm account status, then collect diagnostics and contact support if needed Sportsbook: App & wagering troubleshooting.

If you have repeated failures around live events after performing the checklist, gather timestamps and screenshots and ask support for an expedited review. Remember that state rules and operator limits may still prevent certain markets even after technical issues are resolved.

Why am I getting a location error when trying to place a live bet?

Location errors usually mean the geolocation check failed because location services are off, a VPN is active, or the network blocks the provider. Disable VPN, enable precise location, switch networks, and run the in-app location check.

Can account limits stop me from placing live bets?

Yes. Responsible gaming settings, KYC holds, or operator risk and payout limits can block or cap live wagers until you adjust settings or complete verification.

What information should I send to support if live betting stays blocked?

Send app and OS version, device model, exact error text, timestamps, network type, screenshots of errors and the in-app location check, and steps you already tried.

If your attempts to restore live betting fail after following the checklist, collect the diagnostics described above and open a support case. Provide exact error text, timestamps, and screenshots to help the team reproduce and escalate the issue efficiently. Remember that state rules and operator risk limits can still make some markets unavailable even when technical and account checks are complete.