This guide explains who operates the Betfred app and who runs Betfred betting shops, using regulator and company records as the basis for verification. It is written for UK customers and others who need a clear, evidence-based answer about which legal entity is responsible for online accounts and shop transactions. We use public entries from the UK Gambling Commission and Companies House to show where the app operator is recorded, and we explain practical steps you can take to confirm the operator named in your account terms.

The betfred app for Great Britain is run by Petfre (Gibraltar) Limited and appears on the UK Gambling Commission public register.

Done Brothers (Cash Betting) Limited operates Betfred’s UK retail shops and lists a corporate person with significant control on Companies House.

Always check the operator named in the app’s terms and match it to regulator registers before you sign up or deposit.

Quick answer: who owns and operates the Betfred app?

The short, practical answer is that the betfred app serving Great Britain is operated by Petfre (Gibraltar) Limited under a UK Gambling Commission entry, while UK retail betting shops are operated by Done Brothers (Cash Betting) Limited, which appears on Companies House records.

Regulatory and company records separate the online operator from the retail business, so the entity named in your account or receipt determines which terms and which regulator apply.

Short summary for readers who want the direct answer

For readers who want the direct legal detail: Petfre (Gibraltar) Limited is the operating company responsible for the online sportsbook and app in Great Britain, and the UK Gambling Commission public register lists the operator with account number 39544 UK Gambling Commission public register.

Retail shops that trade under the Betfred brand in the UK are conducted by Done Brothers (Cash Betting) Limited and related corporate vehicles, as shown in Companies House records.

Who is the licensed operator of the Betfred app for Great Britain and how does that differ from shop ownership?

The Betfred app for Great Britain is operated by Petfre (Gibraltar) Limited under a UK Gambling Commission entry, while Betfred retail shops are operated by Done Brothers (Cash Betting) Limited; the named operator determines the applicable terms and regulator for customer disputes.

Why this distinction matters: the terms you sign and the named operator determine your complaint route and applicable protections if you have an issue with an account or a shop.

How Betfred is structured: retail shops versus online operations

Betfred’s public structure separates retail and online activities into different legal entities. The retail estate operates through a Done Brothers company, which is the vehicle listed for shop trading and related on-the-ground services.

Companies House shows Done Brothers (Cash Betting) Limited as the company linked to UK shops, and entries on the public register include control information about corporate persons with significant control Companies House PSC entry.

Online and app services are provided under a separate operating company. Petfre (Gibraltar) Limited runs the Betfred online sportsbook and app for Great Britain under licences recorded by the regulators, which is why the brand appears in both retail and online channels while different legal entities operate each.

This split is common in large retail-plus-online businesses and means customers should check which company name is used in the specific service they use before relying on a particular regulator or set of consumer protections.

Why the Betfred app is licensed in the UK under Petfre

The Betfred app for Great Britain appears on the UK Gambling Commission public register under Petfre (Gibraltar) Limited with account number 39544, which is the specific entry regulators maintain for online operators UK Gambling Commission public register.

Petfre (Gibraltar) Limited is also listed on Gibraltar’s remote gambling licence list, showing that the online operation has a Gibraltar registration as well, which provides additional jurisdictional oversight for remote services Gibraltar remote licence list.

Use the UK Gambling Commission public register to confirm the operator name and licence

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Operators often hold licences or registrations in more than one jurisdiction for remote services to match market and regulatory requirements. That can mean customers see regulator badges or licence numbers for different authorities depending on the app settings, country access, or corporate structure.

What Companies House records show about control and the Done family

Companies House records for Done Brothers (Cash Betting) Limited include a persons with significant control entry naming a corporate person, Lightcatch Limited, which is recorded as having significant control over the retail company Companies House PSC entry.

Officer listings at Companies House also show founders Frederick Done and Peter Gerard Done listed as current officers of Done Brothers, indicating ongoing family involvement in the retail business Companies House officer records.

Public company records record who is registered as an officer or a controlling person, but they reflect the formal filings and may not disclose detailed share percentages or private arrangements unless those are required to be reported.

What this means for customers using the Betfred app

When you use the betfred app, the operator named in the app’s terms and your account agreement is the legally relevant company for customer obligations, terms, and complaint procedures; for the app this is typically Petfre (Gibraltar) Limited as shown in regulator entries UK Gambling Commission public register. (Funded Plays)

That means if you need to raise a complaint, request account history, or check how the provider handles disputes, you should rely on the company name and contact details provided in the app’s terms and on your account documentation.

If your issue concerns a physical shop, the business entity named on shop receipts or store signage will generally be the Done Brothers company responsible for retail operations and for shop-level complaints.

How to check which Betfred entity you are dealing with

First, open the app or website and locate the legal or regulatory footer. The Terms and Conditions or About section usually names the licensed operating company and provides a licence number or regulator reference Betfred terms and conditions.

Full frame mobile Terms and Conditions mockup for betfred app showing operating company name and licence number highlighted in accent color on dark background

Next, match the name or licence number you find to the UK Gambling Commission public register. Searching for account number 39544 or for the operator name provides a direct way to confirm the app operator listed by the regulator UK Gambling Commission public register. (our blog)

For shop ownership checks, search Companies House for Done Brothers (Cash Betting) Limited and review the persons with significant control and officer entries to see the corporate names and officers recorded on public filings Companies House PSC entry.

Common misconceptions and mistakes to avoid

A common mistake is assuming one company runs everything because the Betfred brand appears across shops and the app. In reality, the brand can be used by different legal entities for retail and online services, and each entity is separately licensed or registered.

Learn about structured, rule-based funded challenges

Before you register or deposit, check the app’s Terms and Conditions for the named operating company and the licence number so you know which regulator covers your account.

View Funded Plays Challenges

Another frequent error is relying solely on informal web pages or social posts rather than checking the regulator public registers and company filings for authoritative identification of the licensed operator.

Also avoid treating platform participation as a guaranteed income source; licences and operator names tell you who regulates the service but not whether a service will meet personal financial expectations.

Practical example: reading a Betfred app terms page step by step

Open the app and scroll to the Terms and Conditions or Legal section, which typically appears in the app footer or settings menu. The operating company name and any licence numbers are usually listed near the top of the legal information.

Look for explicit phrases such as "operated by" followed by the corporate name and check for a licence or account number. If you see Petfre (Gibraltar) Limited paired with account number 39544, that indicates the online operator recorded by the UK regulator UK Gambling Commission public register. (how fundedplays evaluations work)

Minimal 2D vector illustration of a betting shop exterior and stylized mobile interface separated by negative space highlighting betfred app online versus retail

Record the operator name and licence number by taking a screenshot or copying the text, then compare it to the UKGC public register or Gibraltar remote licence list to confirm the entry matches the regulator record.

Regulatory protections: what the UK and Gibraltar licences cover

The UK Gambling Commission supervises licensed remote operators and maintains a public register that lists operators, account numbers, and basic licence information, giving consumers a clear way to confirm who holds regulatory responsibility in Great Britain UK Gambling Commission public register.

Gibraltar’s remote gambling licence list shows registered remote licence holders and provides additional confirmation that an online operator is regulated in that jurisdiction, which can be relevant for corporate oversight and cross-border services Gibraltar remote licence list.

Which regulator to contact depends on the operator named in your account terms: use the regulator associated with that named entity when you escalate a complaint or request regulatory guidance.

Short history: the Done brothers and the Betfred brand

Betfred was founded by Frederick Done and Peter Gerard Done, and public profiles commonly describe the business as family-owned. That narrative is consistent with officer listings at Companies House that show the founders as current officers of the retail company Companies House officer records.

Public encyclopedic summaries also describe Betfred as a privately held, family-owned firm, which matches the pattern of public filings and corporate profiles but should be checked against formal registry records for legal verification Public company summary.

When ownership details are unclear: steps to take

If the named operator is not obvious in the app, contact customer support and request the exact corporate name and the licence or account number that applies to your account. Ask the agent to point you to the legal section or to provide the text you can match to a regulator entry.

If responses are incomplete, check the UK Gambling Commission public register for the licence number or operator name and Companies House for retail company filings. If the operator named in the app does not match the regulator records, escalate the matter to the regulator with your evidence and account details UK Gambling Commission public register.

Quick checks to run: find the Terms and Conditions in the app, copy the operating company name, note any licence or account number, and match those details to the UK Gambling Commission public register or Gibraltar licence list.

Save screenshots of the terms page and regulator entries, note dates and account numbers, and keep contact details for customer support so you can reference them if you need to escalate a complaint or request documentation. (Funded Plays)

Conclusion: key takeaways

In summary, the Betfred app for Great Britain is operated by Petfre (Gibraltar) Limited under a UK Gambling Commission entry (account number 39544), while UK betting shops operate under Done Brothers (Cash Betting) Limited; check the named operator in your account terms to know which entity applies to you UK Gambling Commission public register.

Use the regulator public registers and Companies House filings as the authoritative starting points when you need to verify the operating company or escalate a complaint.

Who operates the Betfred app in Great Britain?

The app is operated by the company named in the app terms, which for Great Britain is typically Petfre (Gibraltar) Limited; check the Terms and Conditions and the UK Gambling Commission public register to confirm.

Are Betfred shops and the Betfred app run by the same company?

No. Retail shops are run by a Done Brothers company, while the app and online sportsbook are operated by a separate company named in the app terms.

What should I do if the operator named in the app does not match regulator records?

Contact customer support and request the operator name and licence number, document the response, then raise the issue with the appropriate regulator if the records do not match.

If you need to confirm the operator for an account, use the steps in this guide to locate the operating company name and licence number and match those to the UK Gambling Commission and Companies House records. Those public registers are the authoritative starting point for verification and for escalating regulator-level questions. When in doubt, record the information you find and keep copies of the app terms and any correspondence with customer support so you have a clear paper trail for any future enquiry.